DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Occasional coupon based or offer based free shipping but only for domestic orders within India. International shipping is never free. shipping is not valid on international orders.
For information about customs process:
- Email care@thekitchenfactory.in
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders cannot be shipped to P.O. boxes.
Not all shipping methods are available for certain items.
Orders only ship on business days, which are Monday - Saturday.
To ensure same-day delivery, order must be placed by 5pm Universal Time (UT +5:30 timezone).
Several types of goods are exempt from being returned- Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items- (1) Gift cards (2) Downloadable software products (3) Some health and personal care items
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
SHIPPING POLICY
Overview
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
1. Gift cards
2. Downloadable software products
3. Some health and personal care items
4. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery.
Refund Policy
If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 7 to 15 working days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thekitchen.factory08@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thekitchen.factory08@gmail.com and send your item to: A-8 Nizamuddin West, Delhi-110013, India
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: C-66 Anand Niketan, Delhi-110021, India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In some special cases we do provide 100% or partial reimbursement for shipping charges.
Goods Damaged in transit other than on returns will be refunded in full by us.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return & Replacement Policy
Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.
Prior to returning any items, please contact the Customer Service Department for prior approval. We will do our best to fulfill requests to return material. Returns accepted for items ordered should be initiated within 3 days from product delivery. The returned goods will be compensated with fresh goods within 2 to 7 working days.
if found out that the mistake was made by our team then we shall be liable for the same. In this case we can either replace, refund in full to source/online wallet or exchange. A prior return approval with our customer care team is mandatory in any case.
Cancellation Policy
Cancellation is not possible once the order is packed for dispatch. However, if the order is not packed & the order is cancelled within 24 hours of ordering, the transaction amount will be refunded via same source within 7 to 14 working days or credited to your ‘The Kitchen Factory Wallet’ immediately for you to use any time in the future.
Delivery Schedules / Timelines Shipping Returns
For exact Order Delivery Dates please check your order info in your account which has a live tracking button. If based in Delhi NCR we may deliver it either same day or next day..
Shipping returns
To return your product, you should mail your product to: {thekitchen.factory08@gmail.com}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To summarize, customers having their shipping addresses within Delhi NCR will receive their order shipment either on same day or maximum 3 days & such deliveries shall be fulfilled & managed by our in-house delivery team.
For customers having their shipping addresses outside Delhi NCR, will receive their shipment in minimum 3 days to max 14 days & such deliveries shall be fulfilled & managed by third party courier service providers with tracking facilities.
QUESTIONS ABOUT RETURNS?
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: care@thekitchenfactory.in
