Refund and Returns Policy
Returns, Replacements, and Refunds – Domestic orders
- When shipped in India Due to the nature of our products, we do not accept returns or exchanges unless the product arrives damaged or is incorrect.
- If you receive a damaged or incorrect product, please whatsapp/email us within 48 hours of delivery with pictures of the issue.
- Whatsapp number here is : +91 -8700251513
- Email : thekitchen.factory08@gmail.com
- Note : our response is faster on whatsapp vis a vis Email.
Returns, Replacements & Refunds – International Orders
- Due to the nature of international shipping, we currently do not accept returns, exchanges, or refunds for orders shipped outside India.
- However, your satisfaction matters deeply to us. We’re always happy to help you choose the right products before you place your order.
- If your package appears tampered upon delivery, please share clear photos with us within 48 hours.
- While the contents are often safe despite outer damage, if we find any genuine compromise to the product, we’ll be happy to arrange a suitable replacement in your next international order— as a gesture of goodwill.
- For assistance, feel free to:
- Email : thekitchen.factory08@gmail.com
- Whatsapp number here is : +91 -8700251513
- Our team is always here to help, as best as possible!
- Cancellations, Additions, or Modifications to Your Order
- Orders can be cancelled or modified within 8 hours of placement by sending us a Whats App message with all your details on the number mentioned above. After this period, cancellations or changes may not be possible due to the handcrafted nature of our products. Additionally, as a small home grown brand, we lack the infrastructure to accommodate frequent logistical adjustments.
- If you'd like to add more products to your existing order, please place a separate new order.
- In case of any issues with your order, we will arrange for a replacement or issue a refund, as appropriate.
- Contact Us
- If you have any questions, concerns, or feedback, please feel free to contact us at:
- Email : thekitchen.factory08@gmail.com
- Whatsapp number here is : +91 -8700251513
- Thank you for supporting our small business and embracing holistic care with us! 💛